Privacy policy.

Privacy Policy
Last updated: 28/06/2025

At Heart Mumma’s, your safety, dignity and privacy matter deeply.
We are a community rooted in care, connection and healing — and this extends to how we hold and protect your personal information.

Heart Mumma’s is a project operating under the registered Australian charity Children of the Light Inc.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in the way we collect, store and use your information.

1. What Information We Collect

We may collect:

  • Your name and contact details (email, phone)

  • Information you share in support groups, bookings, forms or evaluations

  • Details relating to your wellbeing or motherhood journey (with informed consent)

All personal and sensitive information is collected with love and care, only when relevant and necessary to support you.

2. How We Collect It

We may receive your personal details when you:

  • Join a workshop, group or event

  • Fill out a form or contact us online

  • Share during sessions or programs (with your consent)

  • Provide feedback or testimonials

We honour your agency. Nothing is collected without clear purpose and permission.

3. Why We Collect It

Your information allows us to:

  • Offer relevant support and referrals

  • Create safer, more supportive spaces for mothers

  • Communicate updates, offerings or changes

  • Evaluate how we can serve our community better

We will never use your data for anything outside the heart-led purpose you’ve entrusted it for.

4. How We Keep It Safe

Your privacy is sacred.

We store your information:

  • Securely (password-protected files, locked folders)

  • Accessed only by authorised Heart Mumma’s team members or trusted professionals

  • In compliance with best practices for data protection

If ever there is a breach or concern, you will be informed directly.

5. When We Share It

We may share limited information:

  • With trauma-informed counsellors or support providers (with your permission)

  • With funding bodies or partners (non-identifiable, unless otherwise agreed)

  • If required by law or for safety reasons (e.g. mandatory reporting)

We will never sell or exploit your data.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections if anything is incorrect or outdated

  • Withdraw your consent or update your preferences at any time

Simply contact us at:
info@heartmummas.org

7. Feedback or Concerns

If you have a question or feel your information hasn’t been handled properly, please reach out.
We’ll respond with compassion and transparency.

If needed, you may also contact the Office of the Australian Information Commissioner (OAIC)
🖥️ www.oaic.gov.au

8. Updates

This policy may be updated to reflect changes in the law or how Heart Mumma’s operates.
The most recent version will always be available on our website.

Heart Mumma’s
A project of Children of the Light Inc.